Customer care
Text Messaging & Consent
Stay informed, on your terms. With your permission, Atlantic Point Advisory LLC may text you about your consultation, appointments, service requests, or project.
What to expect
Messages are limited to the specific consultation, appointment, service request, or project you agreed to with your APA representative — appointment confirmations and reminders, answers to your service questions, and updates on existing projects.
Message frequency varies depending on your request or project. Your mobile provider may charge message and data rates.
Your choice
Agreeing is optional and is never a condition of purchasing services. This permission covers customer care only — not marketing. Promotional or advertising text campaigns are a separate program with separate permission, and agreeing here does not enroll you in them.
Simply viewing this page or submitting our ordinary contact form does not enroll you in text messages. Texts are only sent after you give permission for a specific purpose.
Getting permission
Before any texts are sent, an APA representative explains the message purpose and asks for a clear yes. Texting begins only after that affirmative answer, and only for that specific consultation, appointment, service request, or project.
View our verbal consent script and procedure
These terms are effective September 15, 2026 and apply to opt-ins collected on or after that date. This page describes our process going forward — it is not a record of any individual person's consent and is not evidence of what any past contact heard.
Verbal consent script
“May Atlantic Point Advisory LLC text you at this mobile number about the consultation, appointment, service request, or project we just discussed? Messages will be limited to that purpose. Message frequency varies; message and data rates may apply. You can reply STOP to unsubscribe or HELP for help. Agreeing is optional and is not a condition of purchasing services. You can review our Privacy Policy at atlanticpointadvisory.com/privacy-policy and our Terms at atlanticpointadvisory.com/terms-of-service. Do you agree?”
Staff procedure
- Confirm the customer's mobile number and the agreed service topic.
- Read the script above in full and wait for an affirmative answer.
- Record the answer, date and time, representative name, mobile number, and agreed topic in the contact record.
- Retain any existing consent evidence as-is. Never invent, backdate, or assume consent details.
- Honor opt-outs immediately when someone replies STOP or asks us to stop by phone or email.
Atlantic Point Advisory LLC, 6650 Rivers Ave, Suite 100, North Charleston, SC 29406, United States.
General: (854) 214-7933 · SMS support: (843) 779-9212